Lesson60 seconds
What is Upsell?
Selling a higher plan or more of the same product to a customer.
Step 1 of 9
Simple Definition
Upsell is persuading an existing customer to purchase a higher-priced plan, more seats, or a premium version of what they already use.
Explanation level
Tap a persona to hear the same idea in a totally different voice.
Try “Like I'm 5™” for a picture-book version - not the grown-up wording above.
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