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Lesson60 seconds
Customer disputes a card payment and bank reverses it to the merchant.
Hearing this as Like I'm 5™
8 steps left
A chargeback is a forced reversal of a card transaction after a customer dispute under network rules.
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Tap a persona to hear the same idea in a totally different voice.
Try “Like I'm 5™” for a picture-book version - not the grown-up wording above.
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